Terms of service

Last updated 26 October 2026

These terms apply to salons that use Metaslot, and to clients who book through a salon’s Metaslot website.

For clients

Your booking is with the salon, not with Metaslot. The salon sets its services, prices, opening hours and cancellation rules, and provides the service.
You can cancel online up to 2 hours before your appointment, unless the salon’s booking page says otherwise. Closer to the time, contact the salon.
If the salon asks for a deposit or payment when you book, it is taken by Stripe on the salon’s behalf. Refunds follow the salon’s cancellation rules.
Please give correct contact details so the salon can confirm and remind you.

You are responsible for the information on your website, your prices and your services, and for how you use your clients’ data, including only sending offers to clients who agreed to them.
You must have the right to connect any Facebook Page, ad account or payment account you link to Metaslot.
Metaslot is offered on a 14-day free trial, then on the plan you choose. We may suspend a salon that doesn’t pay or that misuses the service.
You can stop using Metaslot at any time. Ask us to delete your salon’s data and we will.

We work to keep Metaslot available and correct, but can’t promise it will never be interrupted. Messages such as reminders depend on outside providers and may occasionally be delayed.
As far as the law allows, Metaslot is not liable for indirect losses, such as lost business, caused by the service being unavailable.
We may update these terms. If a change matters, we will tell salons before it takes effect.

These terms are governed by the laws of the Emirate of Dubai and the federal laws of the UAE.