Privacy policy
Last updated 26 October 2026
Metaslot gives salons in the UAE a website with online booking, and a dashboard to run it. This policy explains what personal data we handle, why, and what you can ask us to do with it.
Who is responsible
Each salon decides how it uses its clients’ data and is responsible for it. Metaslot stores and processes that data on the salon’s behalf so the website and dashboard work. For data about salon owners and their staff, and for requests sent to Metaslot itself, Metaslot is responsible.
What we collect
- Clients booking a salon: name, mobile number, email (optional), the services, times and stylists booked, notes you add, and whether you agreed to receive offers.
- Clients who sign in with Google: your name, email address and Google account ID. We do not receive your password or access anything else in your Google account.
- People who send a salon a message or fill in a salon’s Facebook or Instagram lead form: what you entered in the form, such as name, phone, email and your answers.
- Salon owners and staff: name, email, a password (stored only as a secure hash), and the salon’s business details.
- Technical data: basic logs (such as time and type of request) to keep the service secure and working.
Why we use it
- To make, change and cancel bookings, and to send confirmations and reminders by WhatsApp or SMS.
- To let the salon see its bookings, clients and enquiries, and follow up enquiries.
- To send offers only to clients who ticked the box agreeing to them. You can ask the salon to stop at any time.
- To keep accounts secure and to prevent abuse.
Who we share it with
We do not sell personal data. We share it only with the salon you book with, and with the providers that run the service for us:
- Vercel (hosting) and Neon (database), which store the data.
- Google, only if you choose to sign in with Google.
- Meta (Facebook, Instagram and WhatsApp), to receive a salon’s ad leads and to deliver WhatsApp messages.
- Twilio, to deliver SMS and WhatsApp messages.
- Stripe, to take deposits or payments when a salon asks for them. Card details go straight to Stripe; Metaslot never sees or stores them.
How long we keep it
Booking and client records are kept while the salon uses Metaslot, so the salon can see its history. When a salon closes its account, its data is deleted. Messages we send are kept so the salon can see what was sent.
Your choices and rights
- Ask the salon, or us, for a copy of your data, to correct it, or to delete it.
- Withdraw your agreement to receive offers at any time.
- Sign out of Google sign-in from the salon’s website, and remove Metaslot from your Google account at myaccount.google.com.
Deleting your data
To have your data deleted, contact the salon you booked with, or contact Metaslot through the contact form on our home page. Tell us your name, phone number or email and the salon. We will delete your client record and bookings, and any data received from Google or Meta about you, within 30 days and confirm when it is done.
Security
Data is sent over encrypted connections. Each salon’s data is kept separate from every other salon’s at the database level. Passwords are stored as one-way hashes.
Contact
Questions about this policy: the contact form on our home page.